Terms & Conditions

1. Terms of Agreement: The agreement becomes legally binding once the client has signed and agreed to the proposal.

2. Project Scope: The scope of the project should be defined clearly in writing before it commences. Any changes to the project that go beyond the original agreement will be considered additions and billed accordingly.

3. Deliverables: The agency will aim to deliver all agreed-upon deliverables in a timely manner that meets the client’s expectations.

4. Copyright: The client also agrees to respect our intellectual property and copyright. The client may not reuse or resell any design assets or web design elements created by the agency without proper attribution and permission.

5. Payment: The client agrees to make payments as outlined in the proposal. Late payments will incur additional fees and interest.

6. Project Cancellation: The agency reserve the right to cancel the project if the client fails to provide necessary feedback, materials, or payments. In such a scenario, the client will be responsible for any costs that have already been incurred by the agency.

7. Indemnification: The client agrees to indemnify and hold the agency harmless for any losses, damages, or claims arising from their use of the final design product.

8. Confidentiality: The agency agree to keep all client information confidential and not to be shared with third-party individuals or businesses.

9. Termination: Either party may terminate this agreement at any time upon written notice. Any amount duly owed until the time of termination shall remain owing.

With our web services, you can trust that your project is in good hands. We require a non-refundable deposit of 25% of the total cost upfront, ensuring a smooth and hassle-free collaboration. As we delve into the project, we’ll send you a second instalment invoice for 25% of the total cost, indicating that we’re halfway to completion. Finally, upon delivering your project, we’ll send you the final invoice for the remaining 50% of the total cost. With our payment structure, you’ll have complete confidence that your project is in dependable hands and will be delivered on time and on budget.

DevEdge requires payment within 7 working days after receipt of invoice except the upfront cost invoice to avoid additional charges.

Any website support packages, email, domain and/or hosting charges which require monthly billing will be set up on an automatic Direct Debit using our preferred online payment partner Go Cardless.

The 1st monthly instalment will be debited within 14 days of the invoice date. We need this Direct Debit in place in order to set up your email and/or hosting accounts on the server.

Please note that you are liable for the full amount for the 12 month period from the date of the invoice at any given time.

We accept Direct Debit, Paypal and Credit / Debit Cards.

We provide support to clients looking for technical assistance via our Client Support.

We use support tickets as a way to organise and prioritise different types of requests. There are three categories of support tickets: Minor, Major, and Critical.

Minor

Minor loss of service. Impact is an inconvenience. 

  • Standard level response time within 24 hours and target resolution within 1 – 5 days

 

Major

Severe loss of service. Web application can be used in a restricted fashion. 

  • Standard level response time within 24 hours and target resolution within 1 – 3 days

 

Critical

Complete loss of service. Web application cannot be used.

  • Standard level response time within 2 hours and target resolution within 24 hours

 

By categorising support requests in this way, clients can be sure that their requests are being handled in a timely and efficient manner. The use of the support ticket system also helps to ensure that all client requests are addressed, further improving the quality of service provided by DevEdge.

Clients will need to register or will be provided login credentials on contract acceptance to be able to submit support tickets.

Standard level response is between 09.00 – 18.00 hours.

When you agree to the website design, we will put your product or service on the internet. You need to make sure everything on the website is accurate. You will be charged a one-time fee for designing and building the website.

If you ask for changes to the content after we start building the website, you will be charged extra based on an hourly rate. If you ask for extra things that were not part of the original statement of work plan, you will also be charged extra based on an hourly rate.

We use WordPress to build all our new websites. If your website is not a shop and was built after June 2021, it will update automatically. This usually works fine, but sometimes issues can occur which need to be fixed.

Your website will have regular backups based on your contract, but backups are only kept for 4 weeks. It’s important for you to check your website regularly and tell us about any problems as soon as possible.

If there are any issues due to updates, we are not responsible. If you want a more personalized update service, please speak with us before agreeing the terms of contract.

Domain & hosting fee is an ongoing charge that is renewed annually. Domain & hosting fees are subject to annual increase. This contract is recurring until we are notified in writing by you giving 30 days’ notice of your intent to cancel.

Failure to pay for the design and/or your initial and on-going domain registration, and website hosting fee (or a similar applicable charge) in full or via a Direct Debit, will lead to your website being removed from the Internet and replaced with a temporary holding page.

If we do not receive payment from you within our standard 30 day terms (or other agreed credit terms) we reserve the right to use the Direct Debit arrangement we have with you to recover the funds due to us.

By approving our charges (and/or using our services) and setting up your Direct Debit you are agreeing that you have read and accept our terms and conditions and payment process.

Any email accounts/address connected to the domain will also cease to work. You will also be liable for a £30 reconnection charge.

This charge cannot be refunded and you must pay it in full along with the amount showing on your invoice prior to your website being reconnected.

Failure to pay this disconnection charge and any other monies due to DevEdge will result in legal action, and your website could well be replaced with a holding page.

After we have been paid in full your site will be reconnected but any future payments must be paid in full not by Direct Debit.

You will be invoiced at the renewal date and payment to DevEdge will be expected to be paid immediately you will not be given credit terms.

All data you create or store on our servers belongs to you. We do not own your web server content, email content, or any other data you store or create on our servers. It is your responsibility to back up your data, including written content, images, photographs and screenshots. We will not provide you with access to any data stored by us for archiving or backup purposes except at our discretion.

If you lose or damage your data due to your actions or actions taken on your behalf, we will not be liable to recover your data. We will make commercial efforts to assist you if there is a loss of data due to a server failure, but you are responsible for maintaining adequate backup copies of your data. If we hold any personal data submitted by you, we will comply with our Data Processing Agreement. You will indemnify us against claims of intellectual property infringement relating to your content or data.

You must keep your passwords safe, make sure they’re secure and change them often to follow best practices. If your password is stolen or you give it to someone else, we’re not responsible for any data losses or security issues. You’re responsible for everything that happens when someone uses your password. If you need extra security, we can add something called “Two Factor Authentication” for Administrators.

If a Service does not come with unlimited usage, you may have to pay extra fees if you go over the agreed data use limits. The amount you pay for these charges will be the same as what was originally agreed upon in your package.

If you want us to help you track your website with tools like Google Analytics, Facebook Pixels, and others, you need to be aware of the rules.

The GDPR requires that you tell your visitors about the cookies and tracking on your site, and get their consent before using them. This means adding a visible message or popup, and an accept or opt-in button.

We aren’t experts on GDPR, so it’s up to you to check that your site meets these requirements. It’s your responsibility as the website owner to make sure your site follows EU laws.

Websites should have a privacy policy due to GDPR regulations. If you don’t have one, we’ll use a standard one, but it’s important to read it and understand it. We cannot guarantee it will fully comply with GDPR. As the website owner, it’s your responsibility to ensure your site and data comply with EU requirements.

We have a strong commitment to protect the privacy of our clients. Our responsibility is to maintain confidentiality for all projects, which involves safeguarding all classified information related to our clients’ personal and business affairs from external exposure. We take great pride in the meticulous management of these details and will continue to do so indefinitely. Remember, our clients count on us to handle their information with diligence and discretion.

It’s your responsibility to advertise and promote your website. We can’t guarantee that it will perform well on Google, or that you will get more visitors or sales.

However, we will implement basic SEO practices to the best of our knowledge. Please note that inactive or low-traffic websites are not the responsibility of DevEdge. We cannot guarantee traffic to your website or additional sales resulting from our services.

As your trusted provider of email services, we value your business and strive to ensure a seamless and uninterrupted experience for you at all times. However, we want to draw your attention to the fact that there are certain circumstances that may affect the accessibility of your emails on specific programs or devices, such as Outlook, MacMail, or mobile phones and tablets. In this regard, we want to clarify that DevEdge cannot be held responsible if your emails are lost, deleted, or cannot be accessed due to technical issues or compatibility problems beyond our control.

Moreover, while we make every effort to maintain the stability and reliability of our website and hosting services, there may be cases when unforeseen events such as power outages, natural disasters, or cyber-attacks disrupt our operations and cause temporary or prolonged downtime. In such situations, we would like to inform you that DevEdge cannot be held responsible for any business loss or financial damages that you may incur as a result of the interruption of our services. Rest assured, our team is committed to resolving any issues as quickly as possible and keeping you informed throughout the process.

We welcome any questions you may have about our Terms and Conditions, as we are confident in our policies and are eager to provide any clarification you may need.

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