Terms & Conditions

These Terms & Conditions (“Terms”) apply to services supplied by DevEdge Ltd (“DevEdge”, “we”, “us” or “our”) to the client (“you” or “your”).

By accepting a proposal, quotation or order, approving work to begin, purchasing a service or continuing to use an ongoing service, you agree to these Terms.

Business customers only: These Terms apply exclusively to business customers, including corporate entities, partnerships, sole traders, and individuals acting in the course of business, trade, craft or profession (“Business Customers”). DevEdge does not supply services to consumers. By engaging DevEdge or placing an order, you warrant and represent that you are acting solely for business or commercial purposes.

The services we agree to provide will normally be described in a proposal, quotation, order form, statement of work, service plan or other written agreement.

The agreed scope, deliverables, pricing and timescale form part of the contract between you and DevEdge.

If there is a conflict between documents, the following order of priority applies unless expressly agreed otherwise in writing:

1. A signed proposal, quotation, statement of work or specific written agreement.
2. Any service-specific terms.
3. These Terms & Conditions.
4. Our Acceptable Use Policy and Fair Usage Policy where applicable.

Data protection exception: Where applicable, the DevEdge Data Processing Agreement forms part of the contract and takes precedence over conflicting provisions concerning the processing of personal data on the client’s behalf, to the extent necessary to comply with applicable data protection law, unless an alternative legally compliant data processing agreement has been expressly agreed.

Any change to the agreed scope must be confirmed in writing and may affect the price, delivery date or both.

You agree to provide the information, content, access, credentials, approvals and feedback reasonably required for us to carry out the work.

You are responsible for ensuring that information and materials supplied to DevEdge are accurate and that you have the necessary rights and permissions to use them.

Delays in providing content, access, feedback or approvals may affect delivery dates.

Where a project is delayed for an extended period because we are waiting for information or action from you, we may reschedule the remaining work according to our availability.

A deposit is normally required before project work begins.

The amount may vary depending on the size and nature of the project and will be stated in the proposal. Typical arrangements may include a 25% deposit or staged payments such as 50% before work begins and 50% before launch or delivery.

The deposit reserves development capacity and contributes towards discovery, planning and project mobilisation.

Except where required by law or agreed otherwise in writing, deposits are non-refundable once work has commenced or project capacity has been reserved.

Projects will not normally begin until the required deposit has cleared.

Further instalments may be invoiced at agreed milestones.

Unless otherwise agreed, the final project balance must be paid before launch, migration, transfer of final deliverables or deployment to a live environment.

Invoices are payable within 14 calendar days unless a different payment term is stated on the invoice or agreed in writing.

Recurring services may include:

Website Support
Managed WordPress Hosting
Performance Hosting
WooCommerce Hosting
Agency Hosting
VPS, VDS or dedicated infrastructure
Domain management
Business email
Microsoft 365
Google Workspace
SEO or digital marketing retainers
Other ongoing services agreed with DevEdge

Recurring services are normally collected automatically using an approved payment method.

Monthly billing means the service fee is collected monthly. It does not necessarily mean that the underlying service contract is cancellable monthly.

The applicable contract term will be stated in the proposal, order or service description.

You remain responsible for all fees due during an agreed minimum or renewal term.

Minimum term commencement

Unless otherwise agreed in writing, the initial minimum term for a recurring service begins on the date the service is activated and made available to the client (the “activation date”).

The activation date, agreed minimum term and applicable billing cycle will be recorded in the client’s service or contract details.

The minimum term runs for the agreed number of calendar months from the activation date, rather than being calculated solely by the number of invoices issued. Where the corresponding date does not exist in the final month, the last day of that month will apply.

The billing cycle may differ from the minimum contract term. Monthly payments during a minimum commitment do not create a separate monthly cancellation entitlement.

For services that do not require technical provisioning, such as Website Support, the activation date is the date the service is set up in the client’s account following payment.

Price protection during the minimum term

The agreed recurring service fee will remain fixed throughout the initial minimum term, unless otherwise expressly agreed in writing.

This does not prevent changes to applicable taxes, separately identified third-party licence fees or other third-party charges where the contract expressly permits those charges to be passed on and the client has been informed of the applicable pricing arrangements.

Any agreed service upgrade, additional resources or optional services may result in additional charges.

Following the initial minimum term, DevEdge may revise recurring service fees by giving at least 30 calendar days’ written notice, subject to any different notice requirement agreed for the service.

Service upgrades and downgrades

Clients may request an upgrade to a higher service plan during an initial minimum term.

Unless expressly agreed otherwise in writing, an upgrade will not restart or extend the original minimum commitment period.

The upgraded service fee will apply from the agreed upgrade date, with any appropriate billing adjustment.

Downgrades to lower-priced plans are not normally permitted during an initial minimum commitment unless DevEdge agrees otherwise in writing.

Clients may request a downgrade to take effect after the initial minimum term, subject to technical compatibility, resource requirements and applicable notice arrangements.

Where an upgrade involves replacing the original service with a materially different service, any new minimum term must be expressly agreed before it takes effect.

Service-specific prepaid credit

Certain services may require prepaid credit to cover future usage, incident charges or additional services.
Where applicable, the allocation, use, replenishment, expiry and refund of prepaid credit will be governed by the relevant service-specific contract accepted by the client.

Prepaid credit is separate from recurring subscription fees and does not automatically reduce or discharge amounts payable under an agreed minimum contractual commitment.

Any applicable administration charges or deductions will be disclosed in the relevant service contract and remain subject to applicable law.

Invoices must be paid by the stated due date.

If payment is overdue, we may suspend work or services until the account is brought up to date.

Where applicable, DevEdge reserves the right to charge statutory interest and recover reasonable debt recovery costs in accordance with applicable UK late-payment legislation.

Suspension for non-payment does not remove your responsibility to pay amounts already due under the contract.

We may require outstanding balances to be settled before releasing project files, transferring managed services or carrying out non-essential additional work.

Website design and development services may include discovery, planning, design, development, integrations, testing, migration and deployment depending on the agreed scope.

The exact deliverables will be stated in the proposal.

Additional functionality, integrations, pages, content entry, revisions or other work outside the agreed scope will be quoted separately or charged at an agreed hourly rate.

You are responsible for reviewing and approving the completed website, including content, spelling, pricing, contact details, legal information and business-specific information.

Changes requested after approval or completion may be chargeable.

Development work may use WordPress, open-source software, third-party plugins, APIs, frameworks, libraries and other external services where appropriate.

Website Support covers WordPress application-level maintenance and technical support according to the selected plan.

This may include eligible WordPress core, plugin and theme updates, troubleshooting, application-level security measures, configuration changes, technical fixes and agreed website amendments.

Website Support is separate from hosting unless expressly bundled in writing.

Managed hosting does not automatically include WordPress core, plugin or theme maintenance.

Support requests and response targets

Support requests should normally be submitted through the DevEdge Client Support system.

Requests are prioritised according to their impact and urgency.

High priority requests, including complete website outages or failure of critical business functionality, target an initial response within 4 business hours.

Medium priority requests, including significant issues affecting normal operation while the website remains operational, target an initial response within 1 business day.

Low priority requests, including minor issues, content changes, configuration requests, cosmetic problems and other non-urgent work, target an initial response within 2 business days.

For standard Website Support plans, response times are operational targets and do not constitute guaranteed service levels unless a separate SLA has been agreed in writing. Response targets apply during DevEdge’s normal support hours unless otherwise agreed.

Emergency Response & SLAs

Where an active Emergency Response plan or add-on has been purchased, qualifying critical website emergencies (such as complete website outages or critical security incidents) are governed by our committed 2-hour response SLA, operational 24/7/365.

Resolution times depend on the complexity of the issue, third-party dependencies and factors outside DevEdge’s control. While DevEdge works diligently to restore service as quickly as possible, no specific resolution time is guaranteed.

24/7 monitoring

Where 24/7 website monitoring is included, this refers to automated availability monitoring.

It does not mean that DevEdge provides 24/7 staffed technical support unless Emergency Response has also been contracted.

Monitoring alerts are handled in accordance with the applicable support arrangements and response targets.

Included support hours

Any monthly support hours included in a Website Support plan reset at the end of each billing period and do not roll over.

Unused hours have no cash value.

Work outside the scope of the plan or exceeding the included monthly hours will be discussed and agreed before additional chargeable work is carried out.

Major redesigns, substantial new functionality, new websites and significant development projects are not normally included within support-plan hours unless expressly agreed.

Managed WordPress updates

Where WordPress updates are included in a Website Support plan, DevEdge will apply updates at appropriate intervals.

We may delay an update where we reasonably believe that it presents a compatibility, security or stability risk.

Third-party software may contain defects or incompatibilities outside DevEdge’s control.

Where remediation requires substantial work outside the scope or available hours of the support plan, additional work may be quoted separately.

Monitoring services

Where included in the selected Website Support, Emergency Response or other eligible service, DevEdge may install and operate its DevEdge Connect plugin to monitor website health, performance, security and technical configuration.

DevEdge Connect communicates with the DevEdge Hub to provide automated monitoring, security reporting, fault detection and incident management.

Monitoring capabilities and frequencies may vary depending on the selected service, website configuration and supported integrations.

Administrator and account security monitoring

DevEdge Connect monitors security-related activity involving WordPress administrators and other privileged accounts, including:

– Administrator account creation, removal and changes to roles or permissions.
– Successful administrator logins and repeated failed login attempts.
– Unusual login activity, including previously unseen IP addresses or geographic locations.
– Creation of application passwords for privileged accounts.
– Two-factor authentication status, where supported.
– Dormant or previously inactive administrator accounts.
– Changes to public registration settings and security-related configuration.
– Relevant plugin and theme installations, removals or deactivations.

Security events may be reported to the DevEdge Hub as they occur or during scheduled scans.

Administrator identification and data collection

To identify changes to privileged accounts, DevEdge Connect may use pseudonymous account identifiers, allowing administrator accounts to be distinguished without routinely transmitting usernames or email addresses.

Depending on the monitoring activity, information collected or processed may include account roles, pseudonymous identifiers, login timestamps, IP addresses, approximate geographic information, authentication events, security configuration, technical errors and relevant incident records.

DevEdge limits the collection and use of personal data to what is reasonably necessary for monitoring, security investigation and delivery of the agreed services.

Passwords, password hashes, authentication tokens and session credentials are not intentionally collected or transmitted as part of routine monitoring.

Security alerts and authorised changes

Where potentially suspicious activity is detected, DevEdge may generate security alerts, review relevant events and request confirmation that changes were authorised.

Events may be classified as authorised, suspicious or requiring further investigation. Acknowledgement of an alert does not necessarily mean the underlying activity has been verified as safe.

Clients remain responsible for managing authorised website users, maintaining appropriate permissions and informing DevEdge of significant planned changes where relevant.

Emergency Response

Administrator monitoring forms part of Website Support where included in the selected plan. Detection of a security event does not automatically constitute a critical incident or activate an Emergency Response commitment.

Where Emergency Response has been purchased, qualifying critical security incidents may be escalated in accordance with the applicable Emergency Response terms, incident classifications and enabled monitoring categories.

Routine administrator changes, unsuccessful login attempts or unusual login locations do not automatically constitute confirmed security breaches.

Monitoring limitations

DevEdge Connect is designed to assist in identifying security risks, vulnerabilities and unusual activity but does not guarantee that every threat, unauthorised access attempt or security incident will be detected or prevented.

Monitoring effectiveness may depend on website configuration, hosting infrastructure, third-party software, supported integrations and the continued operation and connectivity of DevEdge Connect.

Where a security control cannot be reliably verified, it may be reported as unverified rather than confirmed secure.

Monitoring reports and security assessments reflect the information available at the time and do not constitute a guarantee that a website is secure.

Data retention and protection

DevEdge retains monitoring information only for as long as reasonably necessary for the relevant security, operational, contractual or legal purpose.

Standard retention periods are:

– Detailed login telemetry: normally up to 30 days.
– Security events and associated alerts: normally up to 90 days.
– Confirmed security incidents: longer where reasonably necessary for investigation, dispute resolution or legal obligations.

Access to security monitoring records is restricted to authorised personnel and approved service providers who require access for legitimate purposes.

Personal data is processed in accordance with applicable UK data protection law, DevEdge’s Privacy Policy and any applicable data processing agreement.

Client privacy warranty: Personal data collected via DevEdge Connect is processed in accordance with applicable UK data protection law, DevEdge’s Privacy Policy and our Data Processing Agreement. The client warrants and represents that it has provided appropriate privacy notices to, and where legally required obtained any necessary permissions from, its WordPress administrators, editors, employees, contractors and authorised users, informing them that administrative authentication telemetry, security events, access timestamps and IP addresses are collected, processed and logged for system security, diagnostic and audit purposes.

Clients may purchase prepaid Bulk Hours for development, website changes or technical assistance.

Bulk Hours are valid for 12 months from the date of purchase unless otherwise stated.

Unused hours expire after that period and are non-refundable.

Bulk Hours do not include third-party licence fees, external service charges or expenses unless expressly stated.

Bulk Hours do not constitute a Website Support plan, maintenance contract or service-level agreement.

They do not automatically provide priority response.

Bulk Hours are non-transferable unless agreed otherwise in writing.

DevEdge provides managed hosting services including:

Managed WordPress Hosting
Performance Hosting
WooCommerce Hosting
Agency Hosting
Managed VPS
Managed VDS
Dedicated infrastructure
Other hosting environments agreed in writing

The hardware, resources, account limits, security controls, backup arrangements and management scope vary by service.

Specific specifications shown in the applicable hosting plan or proposal apply to that service.

Hosting infrastructure may use technologies including AMD Ryzen or Intel processors, NVMe storage, LiteSpeed Enterprise, cPanel, CloudLinux, Redis or other object caching technologies and other appropriate server technologies.

The underlying technology may change where required to maintain or improve the service.

Managed hosting covers the hosting environment rather than the WordPress application itself.

Depending on the plan, managed hosting may include:

Server configuration
Hosting software management
Operating system updates
Security patching
Hosting-level security
Malware scanning
Firewall configuration
SSL
Caching
Performance configuration
Backups
Uptime monitoring
Assisted restoration
Hosting support

WordPress core, plugin and theme updates are not included with hosting alone unless Website Support or another maintenance service has also been purchased.

Application-level troubleshooting, plugin conflicts, layout issues, website changes and WordPress maintenance may therefore be chargeable separately.

Agency Hosting is designed for agencies managing multiple client websites.

Agency environments may be provided using isolated VPS, VDS, dedicated or cloud infrastructure depending on the selected service.

Agency Hosting may include server setup, security patching, monitoring, managed backups, account provisioning, performance configuration and assisted restoration.

Where provided, agencies may receive WHM, cPanel or other agreed management access.

Individual client websites may be separated into individual hosting accounts.

Site-capacity figures shown on the website or in proposals are indicative only.

Actual capacity depends on traffic, plugins, database activity, optimisation, ecommerce workload and other resource requirements.

DevEdge may recommend additional resources or a larger environment where the existing environment is no longer appropriate for the portfolio.

DevEdge designs and manages hosting environments with availability in mind.

Where an uptime target is stated, it is a service target rather than a financially backed guarantee unless a separate SLA expressly provides service credits or other remedies.

Scheduled maintenance, emergency maintenance, upstream network failures, third-party failures, cyberattacks, DNS problems, client configuration and circumstances outside DevEdge’s reasonable control may be excluded from uptime calculations.

Automated availability monitoring does not constitute 24/7 staffed support.

Services described as unmetered or without a fixed usage allowance remain subject to reasonable fair use.

You must not use resources in a way that materially affects the performance, stability, security or availability of the hosting platform or other clients.

Where sustained CPU, memory, storage, bandwidth, email or other resource usage is unsuitable for the selected service, we may contact you to discuss optimisation, an upgrade or migration to a more appropriate environment.

We will normally discuss such changes with you before additional charges apply, except where immediate action is reasonably necessary to protect security or platform stability.

Our Acceptable Use Policy and Fair Usage Policy form part of these Terms where applicable.

Backup schedules and retention periods vary by service.

Where a hosting plan includes backups, the applicable backup frequency and retention policy will be stated in the service description, proposal or hosting environment.

Backups may include daily, weekly, monthly or other restore points depending on the selected service.

Additional or higher-frequency backups may be available separately.

Backups are provided as a recovery measure and should not be treated as the client’s sole archival or business continuity system.

Clients operating mission-critical systems should maintain appropriate independent business continuity arrangements.

Restoration is subject to the availability and integrity of the relevant backup.

DevEdge cannot guarantee that every backup will always be recoverable in every circumstance.

Domains may be registered through third-party accredited registrars and remain subject to the rules of the relevant registry, including organisations such as Nominet and ICANN.

Where supported by the registry, the client will normally be recorded as the registrant of domains registered on their behalf.

DevEdge may act as the administrative or technical contact and may manage the domain through a DevEdge registrar account.

Domain availability is not guaranteed until registration has been successfully completed.

Domain registration, renewal, transfer and redemption charges may vary by extension.

Privacy protection is available only where supported by the relevant registry and registrar.

Where domain renewal is managed by DevEdge, domains will normally be set to renew automatically while the associated service remains active and payments are up to date.

If you do not wish to renew a domain, you must notify us at least 30 days before expiry unless a different deadline applies to that domain extension.

Expired domains may enter grace, redemption or deletion periods determined by the relevant registry or registrar.

Recovery of an expired domain may not always be possible and may involve additional fees.

DevEdge cannot guarantee recovery once a domain has expired.

You may request transfer of an eligible domain to another provider, subject to applicable registry rules and settlement of amounts properly due.

Transfer times and procedures are controlled partly by registries and registrars and are therefore outside DevEdge’s complete control.

We will provide reasonable assistance with an authorised transfer request.

DevEdge may provide hosted business email as part of a hosting service or as a separate service.

Mailbox availability, storage, account limits and sending limits depend on the selected service and remain subject to reasonable fair use.

Email services must not be used for spam, unlawful communications, abusive bulk mailing or activity that damages the reputation of DevEdge infrastructure.

We may suspend a mailbox or sending service where there is evidence of compromise, spam, abuse or other activity that threatens security or deliverability.

DevEdge may configure technical email authentication including SPF, DKIM and DMARC where appropriate.

These technologies help authenticate a sending domain and reduce common deliverability problems but do not guarantee inbox placement.

Email delivery is affected by factors outside DevEdge’s control, including:

Domain reputation
IP reputation
Message content
Recipient engagement
Blocklists
Sending patterns
Recipient mail providers
Third-party filtering systems

DevEdge does not guarantee that every message will be accepted or delivered to a recipient’s inbox.

Microsoft 365 and Google Workspace are third-party services governed by their respective provider terms.

Features depend on the selected licence.

Licence fees may change if the provider changes its pricing.

Unless otherwise agreed, licence charges are additional to DevEdge’s setup, migration or administration charges.

DevEdge may assist with setup, licensing, DNS, account configuration and administration according to the agreed scope.

Availability and operation of Microsoft 365, Google Workspace and other third-party platforms are outside DevEdge’s direct control.

Email migration scope depends on the source system, destination platform, access available and compatibility between services.

DevEdge will take reasonable care to transfer the data agreed in scope and perform appropriate checks.

We cannot guarantee that every historical message, calendar entry, contact, rule, permission, archive, metadata item or platform-specific feature can be transferred between every provider.

The existing service will normally remain operational during preparation where possible.

DNS and MX changes will be planned to minimise disruption.

No email migration can guarantee zero interruption or that no message will ever be delayed during propagation or provider cutover.

Website migrations depend on the capabilities of the source platform, available access, data exports and compatibility with WordPress or the agreed destination platform.

DevEdge will migrate the content, functionality and data specified in the agreed scope.

Certain platform-specific features, historical data, integrations or proprietary functionality may need to be recreated rather than directly transferred.

A standard website migration does not automatically include complex email migration, specialist applications, bespoke data transformation or other work not expressly agreed.

Where a migration involves rebuilding a website, the project may be treated as both a migration and a website development project.

DevEdge may implement redirects, migrate suitable SEO metadata, update sitemaps and perform other technical migration measures where included in scope.

These measures are intended to reduce migration-related SEO risk.

DevEdge cannot guarantee that rankings, traffic, impressions or other search performance will remain unchanged following a website migration.

Search engines control their own crawling, indexing and ranking systems.

SEO, content, link-building and digital marketing services are provided on a best-efforts basis.

Search visibility is influenced by algorithms, competitors, market conditions, website quality, user behaviour and other factors outside DevEdge’s control.

We do not guarantee:

Specific search rankings
A particular amount of traffic
Specific conversion rates
A particular number of leads
Revenue levels
Visibility within AI-generated search responses

Recommendations and strategies may change as search platforms and market conditions evolve.

AI-powered services may use third-party artificial intelligence models, APIs, vector databases, cloud services or other external technologies.

AI systems can produce incomplete, inaccurate, outdated, misleading or unexpected outputs.

Unless expressly agreed otherwise, AI-generated output should be reviewed by an appropriate person before being relied upon.

Clients remain responsible for decisions made using AI-generated output.

AI systems supplied by DevEdge should not be relied upon as a substitute for qualified legal, financial, medical, safety-critical or other regulated professional advice.

Model availability, capabilities, pricing, limits and behaviour may change where third-party providers alter their services.

Where relevant, the AI providers and data-processing arrangements used for a project will be considered during the project design and agreed according to the requirements of the service.

Training data protection: Where DevEdge develops, integrates or deploys AI features, agents or retrieval-augmented generation (RAG) systems, DevEdge will configure commercial or enterprise APIs designed to ensure that client confidential information and personal data are not retained or utilised by third-party model providers to train foundational AI models, unless otherwise instructed or agreed in writing.

Intellectual property in AI outputs: DevEdge does not warrant or represent that third-party AI-generated outputs are capable of exclusive copyright protection or free from third-party intellectual property infringement claims. The client remains responsible for verifying the originality, legality and suitability of any AI-generated content or outputs before public dissemination or commercial use.

DevEdge services frequently depend on third-party providers, including hosting suppliers, registrars, payment providers, software vendors, APIs, cloud platforms, analytics platforms and AI providers.

Third-party services are governed by their own terms, availability and pricing.

DevEdge is not responsible for outages, changes, defects, discontinuation or restrictions caused by third-party providers outside our reasonable control.

Where a third-party product changes materially, we may recommend an alternative or charge for migration or redevelopment where significant additional work is required.

Projects may use third-party plugins, themes, fonts, stock assets, APIs, SaaS platforms, open-source software and other licensed components.

These remain subject to their respective licences and are not owned by the client merely because they are used within a DevEdge project.

Where DevEdge initially provides a third-party licence, continued access after termination, transfer or expiry of the DevEdge service may require the client to purchase their own licence.

Third-party licence fees and renewal costs are chargeable where stated.

DevEdge applies reasonable technical and organisational security measures appropriate to the services supplied.

Hosting environments may include technologies such as server-level malware protection, firewalls, Cloudflare services, SSL, monitoring and access controls.

Website Support may include WordPress application-level security measures where provided by the selected plan.

Where included in the selected service, DevEdge Connect provides automated website security monitoring, including administrator account activity, authentication events, security configuration changes and potential vulnerabilities. Monitoring, alerts and investigations are subject to the provisions outlined in the DevEdge Connect & Security Monitoring section of these Terms.

Security measures reduce risk but cannot guarantee prevention of every attack, compromise, vulnerability or malicious action.

Clients are responsible for maintaining appropriate passwords, multi-factor authentication where available, user permissions and internal security practices.

Where DevEdge identifies a security incident affecting a managed service, we may take reasonable steps to investigate, contain or mitigate the issue.

We may temporarily restrict access, suspend a compromised account, reset credentials or take other reasonable protective measures where necessary to protect the client, other users or DevEdge infrastructure.

Security remediation outside the normal scope of the client’s service may be chargeable.

DevEdge complies with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

DevEdge is registered with the Information Commissioner’s Office under registration number ZB823609.

DevEdge acts as a data controller for personal information processed for its own business purposes, including client administration, billing, enquiries and support records.

Where DevEdge processes personal data on a client’s behalf as part of hosting, Website Support, development, monitoring, backups or other technical services, DevEdge acts as a data processor or subprocessor, as applicable.

Our Data Processing Agreement, available at https://devedge.co.uk/legal/data-processing-agreement/, forms part of the applicable service agreement where DevEdge processes personal data on behalf of the client.

The Data Processing Agreement sets out the responsibilities of both parties, including processing instructions, security measures, authorised subprocessors, personal data breaches, data retention and individual rights.

Where DevEdge Connect is used, additional information about administrator monitoring, authentication activity and security telemetry is provided in the DevEdge Connect & Security Monitoring section of these Terms.

Further information about how DevEdge processes personal information for its own purposes is available in our Privacy Policy.

Clients remain responsible for determining the legal requirements applicable to their own business, website and processing activities.

Unless expressly included in scope, clients remain responsible for matters including:

Privacy notices
Cookie information
Consent requirements
Lawful bases for processing
Data retention requirements
Marketing permissions
Industry-specific regulation

DevEdge may assist with technical configuration but does not provide legal advice unless expressly arranged through an appropriately qualified provider.

DevEdge will treat confidential client information with reasonable care and will use it only as required to deliver and administer the agreed services.

Access to client systems and information is limited to people or approved partners who reasonably require access for the relevant work.

Where a separate non-disclosure agreement has been entered into, that agreement will apply in addition to these Terms.

DevEdge is not responsible for faults, downtime, vulnerabilities, performance problems or data loss to the extent they are caused by unauthorised, uncoordinated or inappropriate changes made by the client or another third party outside DevEdge’s control.

Where investigation or remediation is required following such changes, additional work may be chargeable.

Upon full payment of all amounts due for a project, the client will own bespoke code, designs, graphics and content created specifically for that client as part of the agreed project, unless otherwise stated in writing.

DevEdge background IP: This transfer does not include ownership of DevEdge’s pre-existing intellectual property, which remains our exclusive property, including:

• DevEdge’s pre-existing tools, starter themes, and utility scripts.
• Reusable code, libraries, and modular components.
• Internal frameworks, development workflows, and methodologies.
• Know-how, general techniques, and technical architecture.
• Open-source software, third-party plugins, themes, fonts, APIs, and stock imagery (which remain subject to their respective third-party licences).

Licence to client: Conditional upon full payment of all fees due, DevEdge grants the client a perpetual, worldwide, non-exclusive, royalty-free licence to use, operate, execute, display, and modify DevEdge’s pre-existing tools and reusable components solely to the extent incorporated into, and necessary for the normal operation, maintenance, and hosting of, the completed website or deliverable. This licence does not grant the right to extract, sub-licence, distribute, or commercialise DevEdge’s background IP or reusable tools as standalone products, templates, or software.

You retain ownership of materials supplied to DevEdge.

You warrant that you have the necessary rights, licences and permissions for us to use those materials as part of the agreed work.

You are responsible for claims arising from materials supplied by you where those materials infringe the rights of another party.

Unless otherwise agreed in writing or restricted by confidentiality obligations, DevEdge may identify completed public-facing work as part of its portfolio and may display publicly available screenshots, the client’s name and a general description of the work.

Where a project is white-label, confidential or subject to an NDA that prevents such use, those restrictions will take priority.

DevEdge maintains backup and continuity procedures intended to support recovery following service disruption, hardware failure or data loss.

Recovery times depend on the affected system, incident, hosting environment and availability of usable backups.

No recovery time is guaranteed unless expressly stated in a separate SLA.

Clients with mission-critical systems should maintain appropriate independent continuity and disaster recovery arrangements.

DevEdge may suspend all or part of a service where reasonably necessary because of:

Non-payment
Material breach of these Terms
Illegal activity
Spam or abuse
Security compromise
Excessive resource usage
Threats to infrastructure
Third-party provider requirements
Other activity that creates a material security or operational risk

Where reasonably possible, we will notify the client before suspension.

Immediate action may be taken where necessary to protect infrastructure, data, other clients or third parties.

Hosting services

Unless otherwise agreed in writing, hosting services operate on an initial minimum term of 12 calendar months from the activation date.

Following completion of the initial minimum term, hosting services automatically continue on a monthly rolling basis without entering a further fixed-term commitment, unless the parties expressly agree otherwise.

Monthly rolling services may be cancelled by either party by giving at least 30 calendar days’ written notice.

Website Support plans

Unless otherwise agreed in writing, monthly-billed Website Support plans operate on an initial minimum term of 3 calendar months from the activation date.

Following completion of the initial minimum term, Website Support plans automatically continue on a monthly rolling basis without a further fixed-term commitment.

Monthly rolling Website Support plans may be cancelled by either party with at least 30 calendar days’ written notice.

Annual prepaid service periods

Where a service is purchased and paid for in advance for a fixed billing period, the minimum contractual commitment will extend to the end of that paid period where it would otherwise expire earlier.

Clients may submit cancellation or non-renewal notice during the prepaid period, subject to the applicable notice requirements. Unless earlier termination is agreed in writing or required by law, the service will normally remain available until the end of the prepaid period, provided the client complies with their contractual obligations.

Cancellation or notice of non-renewal does not shorten the prepaid period or entitle the client to a refund of fees already paid, except where required by law, agreed in writing, or where another contractual remedy applies.

Annual renewals and monthly transitions

Before the annual service period ends, the client may choose to renew annually under the terms and pricing offered by DevEdge.

Unless another annual arrangement is expressly agreed, the service will transition to monthly rolling billing at the applicable monthly rate following the initial annual service period.

DevEdge will notify the client of the applicable monthly recurring fee at least 30 calendar days before the transition takes effect. The notification will explain the monthly rate, transition date and available options, including cancellation and annual renewal.

Where the required notice has not been provided, DevEdge will not automatically implement an unnotified price increase. The billing arrangements will be reviewed before any change takes effect.

An annual renewal that creates a new fixed commitment must be expressly agreed by the client.

Minimum commitment

Monthly billing during an initial committed term does not make the underlying contract cancellable on a monthly basis.

Fees falling due during an agreed minimum term remain payable in accordance with the contract, subject to any agreed early-release arrangement, lawful termination or other applicable legal rights.

Bespoke arrangements

Where a service has its own service contract, accepted by the client when ordering or afterwards, that contract sets out the minimum term, notice and billing arrangements for that service and takes precedence over this section where they differ.

The standard initial minimum commitment periods stated in these Terms apply to new services ordered on or after the effective date of these revised Terms, unless otherwise expressly agreed.

For services purchased before that date, the original agreed minimum commitment, commencement date and renewal arrangements will continue to apply unless the parties expressly agree to vary them.

Accepting an updated version of DevEdge’s Terms & Conditions does not, by itself, restart an existing service commitment or impose a new minimum term on a service that is already operating on a rolling basis.

Where an existing service is subject to an agreed minimum term, DevEdge may record the original commencement and expiry dates within its contract management system for administrative and billing purposes.

Any agreed change to the duration, price or material contractual obligations of an existing service will be recorded and, where required, separately accepted by the client.

Cancellation requests must be submitted in writing. Requests submitted through the cancellation or contract notice facility within the DevEdge Client Area constitute written notice for this purpose.

Notice is treated as received on the date (UK time) it is successfully submitted through the Client Area, or when otherwise received by DevEdge through an accepted written communication channel.

Notice must be given by the account holder or a user authorised to act for the account.

Withdrawal of cancellation notice

A client may request to withdraw cancellation notice before the service has been terminated.

Withdrawal through the DevEdge Client Area is permitted while that option remains available. Where online withdrawal is unavailable, DevEdge may agree to reinstate or continue the service following a written request.

An accepted withdrawal means the service continues under its existing contractual arrangements, unless otherwise expressly agreed.

Withdrawal does not automatically reverse invoices, credits, refunds or other financial adjustments already completed.

Cancellation during a minimum term

Clients may provide notice of cancellation at any time during an agreed minimum commitment.

Unless an earlier termination date has been expressly agreed, cancellation will take effect on the later of:

• The expiry of the applicable minimum commitment period; or
• The date falling 30 calendar days after valid cancellation notice is received.

To end a service at the expiry of its initial minimum term, valid cancellation notice must therefore be received at least 30 calendar days before that term expires.

Where notice is received less than 30 calendar days before the minimum term expires, the service will continue until the required notice period has elapsed.

Fees remain payable for the service provided during the applicable minimum commitment and notice period.

Billing period in which cancellation takes effect

Recurring service fees are normally invoiced in advance.

Where the effective contractual cancellation date falls within a billing period that has already been paid for in full, the service will normally remain available until the end of that paid billing period, without an additional recurring charge for that period.

Where an applicable billing period has not been paid for, the client remains responsible for charges properly due under the contract. Any extension of service, suspension or termination will be handled in accordance with the applicable payment and termination provisions.

No new recurring service period will be charged solely because DevEdge continues providing the service until the end of an already-paid billing period.

This arrangement does not prevent earlier suspension or termination where permitted under these Terms or applicable law.

Cancellation after the minimum term

Once a service has entered its monthly rolling period, it may be cancelled by giving at least 30 calendar days’ written notice.

The service will normally remain available until the effective cancellation date, subject to payment, security requirements and the other provisions of these Terms.

Where the effective cancellation date falls within an already-paid billing period, the billing-period provisions above apply.

Early release from a minimum commitment

DevEdge may, at its discretion, agree in writing to release a client from a minimum commitment before its scheduled expiry.

Any early-release arrangement must specify the agreed termination date, applicable settlement amount, payment deadline and whether payment releases the client from further recurring fees for the affected service.

Unless otherwise agreed, an approved early release will take effect only after any agreed settlement amount has been received in cleared funds.

The settlement amount may take account of the remaining committed charges, costs avoided by early termination and any other relevant contractual circumstances.

An early-release settlement is not an additional charge on top of recurring fees covering the same remaining service period.

No early release or settlement is agreed merely because a client submits a cancellation request.

Service termination

On the agreed termination date, or at the end of any applicable paid service extension, DevEdge may terminate the relevant service and associated hosting resources, subject to any outstanding payment arrangements, legal obligations and applicable data retention requirements.

Clients should arrange any necessary data exports, website migrations and email transfers before the effective service termination date.

Domain cancellations remain subject to applicable registry and registrar requirements.

DevEdge may terminate a service immediately where there is:

Persistent non-payment
Material breach of these Terms
Illegal use
Serious security abuse
Repeated misuse of hosting resources
Fraudulent activity
Conduct that materially threatens DevEdge infrastructure or other clients

Where appropriate, we may provide an opportunity to remedy a breach before termination.

Termination during a minimum commitment

Where a client materially breaches the agreement, including through persistent non-payment, DevEdge may suspend or terminate the affected service in accordance with these Terms and applicable law.

Termination for breach does not automatically cancel invoices properly issued or release the client from payment obligations which accrued before termination.

Where DevEdge seeks to recover losses arising from early termination caused by a client’s breach, any claim will be subject to the terms of the agreement, applicable law and appropriate adjustments for costs reasonably avoided or losses mitigated.

DevEdge will not charge both recurring service fees and an early-termination settlement for the same service period in a manner that results in duplicate recovery.

Where reasonably appropriate, DevEdge may provide notice and an opportunity to remedy a breach before terminating the affected service.

Termination of a hosting service does not necessarily terminate any separate domain registration, third-party licence or other independently contracted service.

You are responsible for arranging any required transfer, export or migration before termination takes effect.

DevEdge will provide reasonable assistance with an orderly transfer where requested, subject to payment of applicable charges and settlement of outstanding invoices.

Active service data may be deleted after termination.

Data may remain in backups until the applicable retention cycle expires.

DevEdge may retain information where required for legal, accounting, security or regulatory purposes.

DevEdge will provide its services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Exclusion of specific losses: Subject to the statutory exceptions above, DevEdge shall not be liable to the client, whether in contract, tort (including negligence), breach of statutory duty, indemnity, misrepresentation or otherwise, for any of the following categories of loss or damage, in each case whether direct, indirect, or consequential:

• Loss of profits, revenue, or turnover.
• Loss of business, sales, or contracts.
• Loss of anticipated savings.
• Loss of commercial opportunity.
• Loss of or damage to goodwill, brand, or reputation.
• Loss of, corruption of, or damage to data, software, or database records.
• Business interruption, operational downtime, or wasted management time.
• Special, exemplary, indirect, or consequential losses of any kind.

DevEdge is not responsible for loss caused by matters outside its reasonable control, including third-party provider outages, cyberattacks, internet failures, software defects, client actions or force majeure events.

Aggregate liability cap: Where DevEdge is held liable for direct loss not effectively excluded above, our total aggregate liability arising out of or in connection with the contract or relevant service (whether in contract, tort including negligence, or otherwise) will in no circumstances exceed the total fees actually paid by the client for the affected service during the 12 months immediately preceding the event giving rise to the claim.

Where the affected service has been active for less than 12 months, liability will not exceed the total fees paid for that service during the period it has been active.

This liability cap does not apply where liability cannot legally be limited.

DevEdge takes reasonable precautions to protect client data but cannot guarantee that data loss will never occur.

Where backups are included, restoration depends on the availability and integrity of a suitable backup.

Clients remain responsible for maintaining appropriate independent copies of business-critical data where required.

DevEdge maintains Professional Indemnity Insurance and Cyber Liability Insurance appropriate to its business activities.

Current evidence of cover can be provided on request.

Insurance limits may change from time to time and do not themselves determine or increase DevEdge’s contractual liability.

DevEdge is not liable for failure or delay caused by circumstances beyond its reasonable control.

These may include:

Internet or network outages
Third-party hosting failures
Cloud or software provider outages
Cyberattacks
Utility failures
Industrial disputes
Government action
War
Civil unrest
Fire
Flood
Severe weather
Natural disasters
Other events outside DevEdge’s reasonable control

We will take reasonable steps to resume affected services when practicable.

Technology, software, infrastructure and third-party services change over time.

DevEdge may make reasonable technical changes to a service where required for security, compatibility, performance, legal compliance or continued operation.

Where a change would materially alter the nature or price of a contracted service, we will notify the client where reasonably practicable.

DevEdge may update these Terms to reflect changes in law, technology, security requirements, service structure or commercial arrangements.

Where a change materially affects the contractual rights or obligations of an existing client, DevEdge will provide appropriate notice and, where required, seek the client’s agreement before the change takes effect.

Changes will not retrospectively impose a new minimum commitment period, increase an existing minimum commitment or restart an existing contract term without the client’s express agreement.

Where the existing agreement permits a change to take effect by notice, DevEdge will follow the applicable notice provisions and any requirements imposed by law.

The current version of these Terms will be published on the DevEdge website.

DevEdge may maintain an electronic record of the versions accepted by clients, together with the relevant acceptance dates and contractual service details.

These Terms, together with the applicable proposal, quotation, statement of work, service-specific terms and any expressly incorporated policies, form the agreement between DevEdge and the client.

They supersede previous discussions or communications relating to the same subject matter, except where an earlier written agreement has expressly been preserved.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force.

A failure or delay by either party to enforce a right under these Terms does not waive that right.

Unless expressly stated otherwise, a person who is not a party to the agreement has no right to enforce these Terms.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising from these Terms, subject to any rights that cannot legally be excluded.

Questions about these Terms should be sent to:

DevEdge Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ

Email: [email protected]
Telephone: +44 (0)7944 857818

Company number: 15132814
ICO registration: ZB823609