DevEdgeA website launch is the beginning, not the end.
Ongoing maintenance, security monitoring and performance checks keep your site fast, secure and up to date long after launch day.
UK · WordPress Specialists · 24/7 Monitoring
CORE SUPPORT METRICS
Sites on support are monitored 24/7, with alerts raised when availability issues are detected.
Support plans
Predictable monthly care designed to keep your site fast, secure and reliable.
Essential
£49/mo
Essential care for small businesses and startups.
Standard
£139/mo
Enhanced care for small and medium enterprises.
Pro
£249/mo
Strategic support for maximum online growth.
Need something different? A bespoke plan is available: get a custom quote. Monthly support hours reset each month and do not roll over. Any work outside your included hours is agreed with you before it is carried out. All plans have a 3-month minimum term, then run monthly with 30 days’ notice. Annual billing is also available.
What's covered, and what isn't
Clear boundaries keep plans predictable. Anything outside your plan is quoted before we start and never billed after the fact.
Included in your plan
Quoted separately
How we handle support requests
Every request is logged, prioritised and tracked so you know what to expect.
High priority
Complete outage or critical functionality failure. Your website is offline, inaccessible, or a core business function has stopped working.
Initial response within 4 business hours
Medium priority
Significant issue affecting normal operation. Part of the website or a key feature isn't working correctly, but the site remains operational.
Initial response within 1 business day
Low priority
Minor issues, changes or general requests. Cosmetic problems, content updates, questions and non-urgent improvements.
Initial response within 2 business days
Resolution times vary depending on the issue and any third-party dependencies. We'll keep you updated where further investigation or external action is required. Support response targets and service conditions are subject to our Website Support Terms & Conditions.
Taking on a site we didn't build
Health check
We review the site as it stands, including outstanding updates, plugin risks, backups, security and performance. You get the findings whether or not you go ahead.
Stabilise
We identify anything that should be addressed before ongoing support begins. Where remedial work is required, we'll explain what needs doing and agree any additional work with you first.
Onto the plan
Monitoring, backups and updates run from then on, with your monthly support hours available for changes, fixes and technical support when you need them.
See exactly what your £99 health check includes.
Explore a sample of the detailed website health assessment you'll receive, including security checks, performance insights and a prioritised action plan.
- Powered by DevEdge Hub
- PDF report emailed to you
- Ready in 2–3 business days
Swipe to preview · tap a page to open it
Your report doesn't just identify problems. It tells you what to do next.
- Prioritised findings Every issue is ranked High, Medium or Low, so you know what to tackle first.
- Clear explanations Plain-English notes on why each finding matters to your business.
- Actionable recommendations A specific next step for every issue, ready for you or your developer.
Sample only: every website detail, score and finding in this report is fictional. No client information is included.
Get My Website Checked — £99Common questions
Everything you need to know about our ongoing website maintenance, security monitoring, backups, and engineering support.
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What can my monthly support hours be used for?
Your included support hours can be used for bug fixes, content changes, image updates, minor layout adjustments, troubleshooting and technical assistance. Essential includes 1 hour per month, Standard includes 3 hours, and Pro includes 6 hours. Unused hours do not roll over, and any additional work is agreed with you before we begin.
What software updates are included, and how often are they applied?
We maintain WordPress core, plugins and themes to help keep your website secure, compatible and reliable. Updates are scheduled monthly on Essential and weekly on Standard and Pro. Where an update causes a problem, we'll investigate and resolve issues within the scope of your plan. Critical security issues may require earlier attention.
How often is my website monitored?
DevEdge Hub monitors website availability around the clock. Essential includes checks every 30 minutes, Standard every 5 minutes, and Pro every minute. We also monitor website health, software vulnerabilities and technical issues, with the depth and frequency depending on your plan. Monitoring alerts us to potential problems so they can be investigated.
What is the difference between database and full website backups?
Database backups protect changing information such as posts, settings, customer records and orders. Full website backups also include website files, themes, plugins and uploaded media. Essential includes daily database and fortnightly full backups, Standard includes database backups every six hours and weekly full backups, and Pro includes hourly database and daily full backups.
Where are my backups stored, and are they checked?
Website backups are stored off-site to provide additional protection against server failures, data loss and other incidents. DevEdge Hub monitors backup status, while backup audits and verification are carried out according to your plan: quarterly on Essential, monthly on Standard and weekly on Pro. Backup availability and recoverability depend on the condition of the available backups and the nature of the incident.
What does website security monitoring include?
We monitor WordPress software vulnerabilities, security-related issues and aspects of your website's technical health. Depending on the website configuration and support plan, additional protection may include malware scanning, firewall monitoring and file integrity checks. We review identified risks and advise on appropriate action. No security solution can guarantee complete protection against every threat.
Is website recovery included if something goes wrong?
We can investigate website failures and restore available backups where appropriate. Routine recovery assistance is provided within your plan's support scope and included hours. Major incidents, compromised websites or emergencies requiring extensive recovery work may need a separate quotation. For eligible clients requiring critical out-of-hours response, we also offer a dedicated Emergency Response service.
Do you optimise my website's performance?
Our support plans include technical health monitoring, with more advanced performance monitoring available on higher-tier plans. Where we identify issues affecting speed or reliability, we can investigate and carry out suitable fixes within your included support hours. Larger performance optimisation projects, redesigns or substantial development work are quoted separately.
Can you support a WordPress website you didn't build?
Yes. We regularly support existing WordPress websites developed by other agencies or freelancers. Before taking over, we review the website's software, security, backups and technical condition. If we discover issues requiring remedial work before ongoing support can begin, we'll explain the findings and agree any additional costs with you first.
What's the difference between Website Support and Emergency Response?
Website Support provides scheduled maintenance, monitoring, backups and technical assistance during our normal support hours, with response targets based on issue severity. Emergency Response is a separate paid add-on for qualifying support plans, providing 24/7 critical monitoring, automated diagnostics and a guaranteed two-hour human investigation response for qualifying P1 incidents. It also includes the first 120 minutes of emergency engineering per qualifying P1 incident, with additional time charged separately.
Am I tied into a contract?
All Website Support plans have a 3-month minimum term. After that they run monthly, and you can cancel with 30 days' written notice. You can also pay annually at a reduced rate, in which case the plan runs for the year you've paid for. Hosting and domains are separate services and run on 12-month terms. The full details are set out in our terms and conditions.