Ongoing maintenance, security monitoring and performance checks keep your site fast, secure and up to date long after launch day.
UK · WordPress Specialists · 24/7 Monitoring
CORE SUPPORT METRICS
Sites on support are monitored 24/7, with alerts raised when availability issues are detected.
Predictable monthly care designed to keep your site fast, secure and reliable.
Our lowest monthly price, with a 12-month commitment billed monthly.
Essential
£49.00/mo
Essential care for small businesses and startups.
Standard
£139.00/mo
Enhanced care for small and medium enterprises.
Pro
£249.00/mo
Strategic support for maximum online growth.
Need something different? A bespoke plan is available: get a custom quote. Choose a 12-month contract for the lowest monthly price, pay annually to save a further 5%, or go flexible with a 3-month minimum term, then monthly with 30 days’ notice. Monthly support hours reset each month and do not roll over. Any work outside your included hours is agreed with you before it is carried out.
Clear boundaries keep plans predictable. Anything outside your plan is quoted before we start and never billed after the fact.
Included in your plan
Quoted separately
Every request is logged, prioritised and tracked so you know what to expect.
High priority
Complete outage or critical functionality failure. Your website is offline, inaccessible, or a core business function has stopped working.
Initial response within 4 business hours
Medium priority
Significant issue affecting normal operation. Part of the website or a key feature isn't working correctly, but the site remains operational.
Initial response within 1 business day
Low priority
Minor issues, changes or general requests. Cosmetic problems, content updates, questions and non-urgent improvements.
Initial response within 2 business days
Resolution times vary depending on the issue and any third-party dependencies. We'll keep you updated where further investigation or external action is required. Support response targets and service conditions are subject to our Website Support Terms & Conditions.
We review the site as it stands, including outstanding updates, plugin risks, backups, security and performance. You get the findings whether or not you go ahead.
We identify anything that should be addressed before ongoing support begins. Where remedial work is required, we'll explain what needs doing and agree any additional work with you first.
Monitoring, backups and updates run from then on, with your monthly support hours available for changes, fixes and technical support when you need them.
Explore a sample of the detailed website health assessment you'll receive, including security checks, performance insights and a prioritised action plan.
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Your report doesn't just identify problems. It tells you what to do next.
Sample only: every website detail, score and finding in this report is fictional. No client information is included.
Get My Website Checked — £99Everything you need to know about our ongoing website maintenance, security monitoring, backups, and engineering support.
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Your included support hours can be used for bug fixes, content changes, image updates, minor layout adjustments, troubleshooting and technical assistance. Essential includes 1 hour per month, Standard includes 3 hours, and Pro includes 6 hours. Unused hours do not roll over, and any additional work is agreed with you before we begin.
We maintain WordPress core, plugins and themes to help keep your website secure, compatible and reliable. Updates are scheduled monthly on Essential and weekly on Standard and Pro. Where an update causes a problem, we'll investigate and resolve issues within the scope of your plan. Critical security issues may require earlier attention.
DevEdge Hub monitors website availability around the clock. Essential includes checks every 30 minutes, Standard every 5 minutes, and Pro every minute. We also monitor website health, software vulnerabilities and technical issues, with the depth and frequency depending on your plan. Monitoring alerts us to potential problems so they can be investigated.
Database backups protect changing information such as posts, settings, customer records and orders. Full website backups also include website files, themes, plugins and uploaded media. Essential includes daily database and fortnightly full backups, Standard includes database backups every six hours and weekly full backups, and Pro includes hourly database and daily full backups.
Website backups are stored off-site to provide additional protection against server failures, data loss and other incidents. DevEdge Hub monitors backup status, while backup audits and verification are carried out according to your plan: quarterly on Essential, monthly on Standard and weekly on Pro. Backup availability and recoverability depend on the condition of the available backups and the nature of the incident.
We monitor WordPress software vulnerabilities, security-related issues and aspects of your website's technical health. Depending on the website configuration and support plan, additional protection may include malware scanning, firewall monitoring and file integrity checks. We review identified risks and advise on appropriate action. No security solution can guarantee complete protection against every threat.
We can investigate website failures and restore available backups where appropriate. Routine recovery assistance is provided within your plan's support scope and included hours. Major incidents, compromised websites or emergencies requiring extensive recovery work may need a separate quotation. For eligible clients requiring critical out-of-hours response, we also offer a dedicated Emergency Response service.
Our support plans include technical health monitoring, with more advanced performance monitoring available on higher-tier plans. Where we identify issues affecting speed or reliability, we can investigate and carry out suitable fixes within your included support hours. Larger performance optimisation projects, redesigns or substantial development work are quoted separately.
Yes. We regularly support existing WordPress websites developed by other agencies or freelancers. Before taking over, we review the website's software, security, backups and technical condition. If we discover issues requiring remedial work before ongoing support can begin, we'll explain the findings and agree any additional costs with you first.
Website Support provides scheduled maintenance, monitoring, backups and technical assistance during our normal support hours, with response targets based on issue severity. Emergency Response is a separate paid add-on for qualifying support plans, providing 24/7 critical monitoring, automated diagnostics and a guaranteed two-hour human investigation response for qualifying P1 incidents. It also includes the first 120 minutes of emergency engineering per qualifying P1 incident, with additional time charged separately.
You can choose how you commit. A 12-month contract gives you our lowest monthly price, and you can pay for the year upfront to save a further 5%. A flexible plan costs a little more each month and has a 3-month minimum term. After that it runs monthly, and you can cancel with 30 days' written notice. Hosting and domains are separate services: hosting is available on a 12-month contract or rolling monthly, and domains renew yearly. The full details, including what happens if you end a 12-month contract early, are set out in our terms and conditions.
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