DevEdgeAI Chatbot Development for UK Businesses
Custom AI chatbots and assistants trained on your own content. They answer customer questions accurately, guide visitors to the right products and services, capture enquiries around the clock, and hand over to your team when a person is needed.
UK · WordPress & WooCommerce · Cyber Essentials certified
CHATBOT STACK
Model-agnostic, chosen around your data, budget and use case.
See it in action
This is one of ours. Try it now.
The assistant on this website is built the same way as the chatbots we build for clients. It’s trained on our own content, answers from approved information and passes you to our team when a person is needed.
Ask it anything about our services, or about how a chatbot could work for your business.
- Answers using our own website content and documents
- Links you to the relevant page for more detail
- Hands over to our team when it can't help
Hi, I’m the DevEdge AI assistant. What can I help you with today?
Try asking
Enter your email to access our assistant. This helps us prevent misuse and keep a record of your enquiry.
A chatbot that does useful work
Each assistant is scoped to the jobs that matter to your business, not a generic chat box bolted onto the corner of your site.
Capture and qualify leads
Ask the right follow-up questions, collect contact details with consent and send qualified enquiries straight to your inbox or CRM.
Guide visitors to the right page
Point people to the relevant service, product or article with direct links, so they find what they need without hunting through menus.
Human handoff
When a question needs a person, or a visitor asks for one, the assistant passes the conversation to your team by email, contact form or helpdesk with the context attached.
Product and shop help
For WooCommerce stores, help shoppers compare products, check specifications and understand delivery and returns before they buy.
Conversation insights
Logged conversations and visitor feedback show what people are really asking, where answers fall short and which content to improve next.
Answers grounded in what you have actually published
We use retrieval-augmented generation (RAG): the assistant looks up the most relevant parts of your own content before it answers, so responses stay accurate, on-brand and up to date.
Talk to us about your contentYour website, indexed
Pages, posts, service details and custom fields are indexed automatically and re-synced when your content changes, so the assistant never drifts out of date.
Documents and knowledge bases
Add PDFs, policies, price lists, FAQs and internal guides. You choose exactly what the assistant can draw on, and what stays out of scope.
Linked, checkable answers
Responses can link back to the page they came from, so visitors can read more and your team can see where an answer was sourced.
Clear limits
If the answer isn't in your approved content, the assistant says so and offers a route to your team instead of guessing.
Built for the site you already have
Most chatbots can be added without a rebuild. We match the assistant to your platform, design and the way your team works.
WordPress websites
Native integration with your WordPress site, using your theme's fonts and colours, with content syncing directly from the pages you already edit.
WooCommerce stores
Product, category, delivery and returns information feeds the assistant, helping shoppers decide and reducing repetitive pre-sale questions for your team.
Other platforms and apps
For non-WordPress sites, web apps and portals, the assistant can be embedded with a lightweight script or connected through an API.
A chatbot you can trust with your customers.
An assistant on your website talks directly to your customers, so security, privacy and control are designed in from the start. DevEdge holds Cyber Essentials certification, and independent testing is available through our cyber security partner, Novous, where additional assurance is required.
Cyber Essentials
DevEdge directly holds Cyber Essentials certification, meeting UK Government and NCSC standards for boundary firewalls, patch management, malware protection and user access control.
Controlled behaviour
The assistant is scoped to your approved content and use cases, with rate limiting, abuse protection and clear escalation to a person when it reaches the edge of what it should answer.
Privacy by design
Conversation logging, retention periods and consent are configured to suit your privacy policy and UK GDPR obligations, with access to logs limited to the people who need it.
From first conversation to live assistant
Five stages. You see the assistant working on your own content before it goes anywhere near your customers.
Discovery
We agree what the assistant should do, who it serves, what it must never do and how success will be measured.
Knowledge
We gather and tidy the content it will learn from, including pages, documents, FAQs and product data, and fill any obvious gaps.
Build
The assistant, retrieval, guardrails and handoff routes are built and styled to match your website.
Test
We test against real customer questions and edge cases on staging, and you review the answers before sign-off.
Launch & improve
After launch we monitor conversations and feedback, then refine content and behaviour as real usage comes in.
AI chatbot FAQs
Common questions about custom AI chatbots. You can also ask our own assistant, which is built the same way.
Ask a questionHave a quick question?
Ask our AI assistant instead of waiting for an email reply.
Ask questions about our services, pricing, hosting and how we work.
What is a custom AI chatbot?
An AI assistant built for your business that answers questions using your own website and documents, rather than a generic chatbot with scripted replies. It understands natural questions and responds in plain English.
How is it trained on our content?
We index your website and any documents you approve. When a visitor asks a question, the assistant retrieves the most relevant passages and uses them to answer. This is known as retrieval-augmented generation (RAG). Your content isn't used to train the underlying public models.
Will it make things up?
It is instructed to answer only from your approved content and to say when it doesn't know, offering a route to your team instead. No AI system is perfect, so we test against real questions before launch and monitor conversations afterwards.
Can it hand over to a real person?
Yes. Human handoff is part of every build. The assistant can pass a conversation to your team by email, contact form or helpdesk, including the context so the customer doesn't have to repeat themselves.
Does it work with WordPress and WooCommerce?
Yes. It integrates natively with WordPress and WooCommerce and stays in sync with your content. For other platforms, it can be embedded with a script or connected through an API.
What does it cost to run?
Running costs depend on traffic and the model chosen, and usually include AI API usage, vector storage and hosting. We estimate these before development begins and set usage limits and monitoring to keep spending predictable.
Is it GDPR compliant?
The assistant is configured around your privacy policy and UK GDPR obligations, including consent for any personal data captured, configurable log retention and business-grade AI APIs with contractual data-processing terms.